Our warranties

Every product comes with a 15-year warranty on powder coating and wood, and a lifetime guarantee against rust. Not because we have to. Because we build furniture that lasts.

Lifetime anti-rust warranty

Design furniture from Vestre does not rust. All steel components are hot-dipped galvanised and all screws and fastenings are supplied in stainless- or acid-resistant steel. Thus, providing our products are used normally and not subjected to extreme strain, Vestre offers a lifetime warranty against harmful rust. It should be noted that minor pigment spots and/or discolouration are not unusual after many years exposure to rain and wind.

15-year warranty on powder coating

Vestre provides a 15-year adhesion warranty on powder-coated surfaces that have not been subjected to mechanical damage, impact, corrosive chemicals, etc.

15 year anti-rot warranty on wood

Standard linseed oil impregnated pine comes with a 15-year anti-rot warranty. The warranty requires that the wood be kept clean of dirt and mildew and that high-pressure washers or chemicals not be used to clean the surface, as this may erode the protective oil. Wood is a living material, and small cracks will naturally appear over time.

Spare parts

As time goes by, vandalism is bound to occur or there will be a requirement for extended maintenance. Vestre can supply all spare parts throughout the life span of a product.

Claims

To submit a claim, contact your local Vestre office. Include your order number or project name, a photo of the complete product, and close-up photos of the fault or damage. Claims related to transport, packaging, or visible defects must be reported within 10 working days of delivery.

A little care goes a long way

Screws and locking bolts should be tightened after a few weeks’ use. Clean steel components as necessary the way you usually do, but keep in mind that strong chemicals may affect the surface.

Standard linseed oil-impregnated pine will naturally take on a grey colour over time. To extend the life of the wood, we recommend treating it with oil every 3–6 years, depending on your climate and the level of wear and tear.